FAQ

Here you will find answers for some of the most frequent questions about our store. If you have any not listed question, contact with us.
For more information see our Terms and conditions and Privacy policy

No, but if you reside in Zaragoza or you will pass through the city, send us an email for check the availability of an appointment. Email: info@12Rosas.net

All prices are in Euros.

Yes, all of our products include the relevant VAT.

Our leather products are hand made with 100% Spanish leather of the best quality.

The closure methods and ornaments can be varied, from metal snaps and rings to guipure. In each product material is specified.

In our other lines, we can use satin, vinyl, or other fabric.

If you have any questions because of any skin allergy, you can ask us for more details telling us what is your allergy, as well as we recommend you to consult your dermatologist.

We accept most cards of credit (Visa, MasterCard, etc.)

We do not store any information about your credit card on our website, the transaction is carried out in a high-security payment gateway server.

If you are not completely satisfied with your purchase, we offer fourteen (14) days of guaranteed return. Subject to the following conditions:

  • Only for products, the shipping amount is non-refundable. Samples and promotional items are not allowed to return and are final purchase.
  • Period is 14 days from the receipt of goods.
  • Products must be in perfect condition, as new and returned on its original packaging, without manipulation or use.
  • Packs and accessories must be included and be in perfect condition also.

Shipping

We ship to all Spain, including the Islands.

Internationally, we sell to most countries of the European Community: Germany, France, Italy, United Kingdom, Ireland, Netherlands, Belgium, Austria, Denmark, Finland, Hungary, Slovakia, Lithuania, Slovenia, Luxembourg, Romania and Sweden.

Shipping rates are set by area:

Spanish peninsula: 6 €
Balearic Islands: 10 €
Canary Islands: 20 €

Germany and France: 19 €
Austria, Belgium, Italy, Luxembourg, Netherlands, United Kingdom (UK): 22 €
Denmark, Hungary: 29 €
Slovakia, Slovenia, Finland, Ireland, Lithuania, Romania, Sweden: 36 €

Occasionally, we make free shipping offers. To be able to take advantage of these promotions, we suggest you to subscribe to our news bulletin.

Products in stock are normally sent on the next working day, although depending on the dates can be increased.
In case of product is not in stock, it will indicate an approximate shipping date.

From when it leaves our warehouse until it reach your hands, will pass:
Peninsular Spain: 24h to 48h.
Canary Islands: 3 to 7 days.
Balearic Islands: 3 to 7 days.
Europe: 2 to 7 days.

In addition, we supply the tracking code so that you can consult at any time where the package is with your goods.

If because computer or logistical error we could not serve your order total or partially within that period, we will contact with you in order to resolve the incident.

We do not offer this option currently because most of shipping companies have large delivery restrictions on weekends depending on the area where you are.
If for some reason need it definitely, please contact us first for give you the best possible solution.